Your Security in Online Banking

Here are some tips that will help you protect your personal privacy and financial security when using your mobile devices.

  •  Log out completely when you finish a mobile banking session.
  • Protect your mobile devices from viruses and malicious software, or malware by installing the latest mobile security software.
  • Protect access to your mobile devices, in the event they are lost or stolen, by creating and using strong, unique personal identification numbers (PIN)
  • Use your device’s auto-lock feature.  Do not have the application store your user ID and password or use the ‘remember me’ feature.
  • Download the updates for your phone and mobile apps.
  • Use caution when downloading apps. Apps can contain malicious software, worms, and viruses. Beware of apps that ask for unnecessary “permissions.”
  • Avoid storing sensitive information like passwords or a social security number on your mobile device.
  • Never disclose sensitive information such as your password or account numbers.  We will never ask you for your password.
  • Monitor your transactions regularly so that you can spot and report fraud right away.
  • Be aware of shoulder surfers. The most basic form of information theft is observation. Be aware of your surroundings especially when you’re punching in sensitive information.
  • Beware of mobile phishing. Avoid opening links and attachments in emails and texts, especially from senders you don’t know. Be wary of ads (not from your security provider) claiming that your device is infected.
  • Watch out for public Wi-Fi. Public connections aren’t very secure, so don’t perform banking transactions on a public network. If you need to access your account, try disabling the Wi-Fi and switching to your mobile network.
  • Wipe your mobile device before you donate, sell or trade it using specialized software or using the manufacturer’s recommended technique. Some software allows you to wipe your device remotely if it is lost or stolen.
  • Contact Us immediately if you suspect any fraud.
  • Contact Us immediately if you change your phone number or lose your mobile device. If you lose your device, go to online banking through a PC and change your passwords immediately. Also contact your cell phone carrier immediately.

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