Answer: No. For security reasons, Online Banking will not remember a Sign-On ID or Password. You will need to enter both each time you begin a Salem Co-operative Bank Online Banking session.
Answer: To change your Online Banking password, click on the Account Services tab then the My Profile tab, enter your Current Password, enter a New Password, enter Confirm New Password and Click Save. Use this new password the next time you sign on to Online Banking.
Answer: If you forget your Sign-On ID or Password, or if you are locked out you will need to contact us during our normal business hours or visit one of our branch offices.
Answer: Both your Sign-On ID and Password must be at least 8 characters long and can be made up of any combination of letters and/or numbers and/or the following special characters in the password field: ^!+&@-.,:#$_?'(). Sign-On IDs and Passwords are NOT case-sensitive.
Answer: Yes. You can link all of your checking accounts and any other accounts that you are authorized on to your Online Banking account. When you enroll online, you will be asked to provide which accounts you would like to have linked to your Online Banking. If you open new accounts, you will have the option to link those accounts to Online Banking.
Note: Only checking accounts can be linked to the Bill Payment function in Online Banking.
Answer: If Online Banking is down, all transactions you previously processed prior to the system going down will go through. If you were in the middle of a transaction and there is a question as to whether the system received the request, you may Contact Us to ensure that your transaction request has been accepted.
Answer: No. If you have previously arranged for a recurring transfer between accounts including automatic loan payments, but did not do so using the Online Banking system, you will not be able to change any details of those transactions online. Please Contact Us to make any changes.
Answer: Go to Online Banking and click on the Payments Tab on the top right of the screen. Click on the Pay Your Bills hyperlink. You may only make bill payments from a checking account.
Answer: You may call our Bill Payment Customer Support telephone number at 844-843-9383.
Support is available from 7:00 a.m. to 1:00 a.m. Eastern Time, 7 days a week.
Answer: No, you should always schedule your bill payments prior to the actual due date. We suggest that you allow a minimum of five to seven business days for check payments, and a minimum of three business days for electronic payments. The daily cut-off time for Online Bill Payment processing is 10:00 p.m. Eastern Time.
Answer: You can change or stop a bill payment as long as the item is still in a pending status. If a recurring payment is cancelled, future payments on the recurring schedule will not be affected; however, you will need to reschedule the cancelled payment if you want it to be paid.
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