Salom Coop Bank New Hampshire
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Important Notices



The Bank will NOT contact you by phone, e-mail or website to request your social security number, account number, passwords or PINs.  However, if you call us, we might ask for some information to confirm your identity.


Attention: With the upgrades and enhancements to our Bill Payment service, certain browser versions will be supported.

Unsupported version as of January 2016
Supported Versions

Internet Explorer 8

Internet Explorer 9

Android 4

Android 5

Chrome 35
Chrome 4
Firefox 34
Firefox 4
Safari/Safari Mobile 5

Safari/Safari Mobile 6





ABA today released a new infographic to help consumers understand, identify and protect themselves from ransomware -- a type of malicious software that freezes computers and mobile devices until a sum of money is paid. The FBI estimates that more than $1 billion will be lost from ransomware attacks in 2016 alone.

To combat the threat of ransomware, consumers are encouraged to use caution when opening emails or attachments they don’t recognize, back up their files, use popup blockers to avert unwanted ads and malware and keep operating systems security software up to date. Businesses should also take proactive steps against ransomware by educating employees, managing the use of privileged accounts, having a data backup and recovery plan for all critical information and alerting law enforcement when faced with a possible attack.  Please click here to review the helpful brochure:





The Federal Trade Commission raises consumer awareness about the threat posed by tax identity theft, a scam that puts thousands of consumers at risk every year.  Tax identity theft typically happens when a scammer files a fraudulent tax return using another individual’s social security number, receiving a refund electronically. A consumer typically discovers they have been a victim of tax identity theft when they go to file their own tax return, only to be informed by the Internal Revenue Service that a return has already been filed in their name.  Click here  for further information.  Feel free to call your Account Officer if you have any questions.



To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.

What this mean for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.



Effective May 11, 2018, new rules under the Bank Secrecy Act will aid the government in the fight against crimes to evade financial measures designed to combat terrorism and other national security threats.  


EACH time an account is opened for a covered Legal Entity, we are required to ask you for identifying information (name, address, date of birth, social security number as well as identification documents) for:


  • Each individual that has beneficial ownership (25% or more); and,


  • One individual that has significant managerial control, of the Legal Entity.


If you are opening an account on behalf of a Legal Entity, you will be required to provide the appropriate documentation and to certify that this information is true and accurate to the best of your knowledge.



IDENTITY THEFT is a crime. The Department of Justice uses Identity Theft and Identity Fraud to refer to all types of crimes in which someone wrongfully obtains and uses another person’s personal data in some way that involves fraud and deception, typically for economic gain. Valuable personal data includes your Social Security Number, your bank account number, your debit card and credit card numbers, your telephone calling card number, and other identifiers that are unique to you. 

If you think you are a victim of IDENTITY THEFT, please notify Salem Co-operative Bank immediately at 603-893-3333. You can also find helpful information at these web sites


Salem Co-operative Bank



Approximately 15 million United States residents have their identities used fraudulently each year with financial losses totaling upwards of $50 billion.   On a case-by-case basis, that means approximately 7% of all adults have their identities misused with each instance resulting in approximately $3,500 in losses.


The Bank will NOT contact you by phone, e-mail or website to request your social security number, account number, passwords or PINs. However, if you call us, we might ask for some information to confirm your identity.



  • Never use your mailbox for outgoing mail.  Identity thieves raid mailboxes to steal credit card offers and financial statements.  Remove mail promptly from your mailbox.
  • Guard your Social Security number.  Never carry your Social Security number in your wallet or have it preprinted on your checks.  Give your Social Security number only when absolutely necessary. 
  • Guard other personal information. Do not give out or share personal information like your PIN, debit card, or credit card numbers over the phone or the internet unless you initiated the transaction. Identity thieves often call you posing as an internet provider or credit card company to gain knowledge of your accounts.
  • Be very careful with receipts.  Make sure you have them when you leave the store or ATM and do not throw them into a public trash receptacle. Thieves use these receipts to access your accounts. 
  • Review your credit report from time to time.  You may obtain your free annual credit report as provided under the Fair and Accurate Credit Transaction Act (FACT Act) by calling 877-322-8228 or by visiting
  • Destroy pre-approved credit card offers before discarding. A home shredder is the best thing to use on financial statements, receipts, and old cancelled checks that you no longer need.
  • Account for all new checkbooks when you receive them in the mail. If any checks are missing, report immediately. Keep new and cancelled checks in a safe place. Do not carry around more checks, credit cards, or other bank items than you really need. Cancel all credit cards you no longer use.
  • Block your ATM transaction with your body. Keep the keyboard from view and prevent someone from learning your PIN.
  • Commit all passwords and personal identification numbers to memory. The less you have on paper, the less likely it is that someone will learn these numbers.
  • Be creative when you select a password. Don’t be obvious like using the last four digits of your social security number, phone number, address, birth date, etc, that could easily be decoded by identity thieves.


Contact your financial institutions and credit card companies to close your accounts. The FBI suggests that you place passwords (not your mother’s maiden name, etc.) on any new accounts you open.


Call the three major credit bureaus (numbers shown below) to tell them your identity has been stolen. Request that a FRAUD ALERT be placed on your file and that no new credit be granted without your approval.                    

  • EQUIFAX: 888-766-0008
  • EXPERIAN: 888-397-3742 
  • TRANS UNION: 800-680-7289

Call the Social Security Fraud Hotline: 800-269-0271

Change all your passwords, especially with the banks you use online services with.

Contact all your creditors to let them know you have had an issue with ID Theft.

Contact your doctors and dentists to let them know you have had an issue with ID Theft.

Contact the Federal Trade Commission’s Identity Theft Hotline at 877-438-4338.  You can download a complaint form online at, the agency’s website.


You may want to file a report with your local police department. If you do, obtain a copy of the report should you need proof of the crime later for your bank, credit card companies, etc.






Consumer electronic transactions are protected under Regulation E. In brief, “Reg E” sets rules, liabilities and procedures for electronic transactions and establishes consumer protections. A summary of your protections, rights, and liabilities under Reg E can be found in the brochure titled YOUR DEPOSIT ACCOUNT that we gave to you when you opened your account. If you would like us to provide you with another copy, please call us at 603-893-3333 during banking hours or stop in at either our main office at 3 South Broadway, Salem, NH 03079, or at our branch office located at  284 Merrimack Street, Methuen, MA 01844, and we will be happy to provide you with another brochure.

Business electronic transactions are protected under the Uniform Commercial Code as well as by state laws. A summary of these protections, rights, and liabilities can be found in the brochure titled UNDERSTANDING YOUR BUSINESS ACCOUNTS that we gave to you when you opened your account. Contact us at 603-893-3333 to request another copy of this brochure.

Salem Co-operative Bank is committed to preserving and protecting your information and will NEVER telephone you, send you an email, or otherwise ask you for your Online Banking credentials on an unsolicited basis.

To minimize risks resulting from Identity Theft or Identity Fraud, Salem Co-operative Bank recommends the following precautions for our Consumer Customers and Business Customers who use Online Banking:

  • Review your accounts daily and report to us immediately any suspicious transaction at 603-893-3333

  • Make sure your Anti-Virus/Anti-Malware software is current

  • Use firewalls on your computer to protect from outside intrusion or hackers

  • Create strong sign-on ID and passwords, that is, use a combination of numbers and upper and lower case letters and special symbols

  • Memorize your passwords and DO NOT share them with anyone

  • Use a different sign-on ID and password for your financial websites

  • Never open emails from unknown sources

  • Never click on links if you do not know the source


In addition to the above, Business Online Banking customers can minimize their risks by:

  • Using stand-alone computers for your Business Online Banking

  • Scanning your network periodically to identify harmful programs

  • Knowing what your employees are doing with their workstations and limit access to sites with high potential for fraud such as social networking, shopping, online gaming, etc.

  • Educating employees periodically on the threats to your business and proper e-mail handling

  • Performing a related risk assessment and controls evaluation periodically


Please notify Salem Co-operative Bank if you notice suspicious account activity or experience customer information security related events.  You may reach us by calling 603-893-3333 during normal banking hours.

Frequently Asked Questions





12 Tips to Protect Your Mobile Device From Hackers

  • Log out completely when you finish a mobile banking session.
  • Protect your phone from viruses and malicious software, or malware, just like you do for your computer by installing mobile security software.
  • Download the updates for your phone and mobile apps.
  • Use caution when downloading apps. Apps can contain malicious software, worms, and viruses. Beware of apps that ask for unnecessary “permissions.”
  • Avoid storing sensitive information like passwords or a social security number on your mobile device.
  • Tell your financial institution immediately if you change your phone number or lose your mobile device.
  • Be aware of shoulder surfers. The most basic form of information theft is observation. Be aware of your surroundings especially when you’re punching in sensitive information.
  • Wipe your mobile device before you donate, sell or trade it using specialized software or using the manufacturer’s recommended technique. Some software allows you to wipe your device remotely if it is lost or stolen.
  • Beware of mobile phishing. Avoid opening links and attachments in emails and texts, especially from senders you don’t know. And be wary of ads (not from your security provider) claiming that your device is infected.
  • Watch out for public Wi-Fi. Public connections aren't very secure, so don’t perform banking transactions on a public network. If you need to access your account, try disabling the Wi-Fi and switching to your mobile network.
  • Report any suspected fraud to your bank immediately.



SECURITY ALERT-PHISHING: Be cautious of e-mails asking you for personal information. "Phishing" e-mails send users to phony websites where they are asked to update personal information such as social security, account numbers, passwords, credit card numbers, etc. Salem Co-operative Bank will never ask you to provide this information via e-mail.

Phishing is one of the latest cons used by high-tech criminals to facilitate one of America 's leading forms of fraud - identity theft. Basically, the scam uses unsolicited email (spam) to bait consumers into disclosing sensitive personal information such as social security numbers, account and routing numbers, credit card numbers, personal identification numbers, passwords, and other private data. Contact the Bank immediately if you suspect that you have fallen victim to "phishing" by providing private financial information to these scammers. You should also contact the major credit bureaus and let them know that your personal financial information may have been compromised. The three major credit bureaus are: Equifax at 1-800-525-6285; Experian at 1-888-397-3742; and TransUnion at 1-800-680-7289. If you would like to receive our pamphlet on Phishing, please pick one up at the Bank or call us at 1-603-893-3333.


3 South Broadway | P.O. Box 67 | Salem , NH 03079 | Phone: 603-898-2153 | Fax: 603-898-1760
Salem Cooperative Bank